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Noticeboard

WATFORD EXTENDED ACCESS SERVICE  As part of a group of GP Practices working together as a GP Federation, The Tudor Surgery  provides access to weekday evening and weekend appointments in the Watford Extended Access (WEA) service, which is managed by Direct Local Health Ltd. Our patients can now make an appointment to see a GP on weekday evenings, Saturdays 9am - 1pm and 3pm - 7pm, and Sundays 9am - 1pm; to see a Nurse on Saturdays 9am - 1pm and to have blood tests with a Phlebotomist on Saturdays and Sundays. Please ask the receptionist for further details on how to book an appointment.

Practice Policies

General Data Protection Regulation - Patient Information Leaflet

Please click on this link for Practice Privacy Policy 

Please click on this link for a separate Privacy Notice under 16s

Locked blue folderWe need to hold personal information about you on our Computer system and in paper records to help us to look after your health needs. In light of the General Data Protection Regulation  introduced to UK on 25th May 2018, we are implementing a new Privacy Notice. Please see above for the a copy of practice's Privacy Notice.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. Your doctor is responsible for their accuracy and safe-keeping.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written and clear consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you.

Information will not be disclosed to family, friends, or spouses unless we have prior written clear consent, and we do not leave messages with others .

You have a right to see your records if you wish. Please see above for a link to our Privacy Notice or ask at reception if you would like further details and a copy of our patient information leaflet. An appointment will be required. In some circumstances a fee may be payable.

Please report any issues relating to privacy breaches to

Mr Spart Hamdard -Practice Manager and Data Protection Officer.

 

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the GDPR 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager. Please see our Privacy Notice for further details No information will be released without the patient written consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or see our Privacy Notice.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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